Refund policy
Return & Refund Policy
All Sales Are Final. We do not accept returns. All purchases are final.
Damaged or Defective Items: If your item arrives damaged or defective, we're here to help. Please inspect your order upon receipt and contact us within 7 days of delivery at calmcovepets@gmail.com with:
- Clear photos or videos showing the damage or defect
- Your order number
Once we review your submission, we'll notify you of our decision.
Refunds: If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at calmcovepets@gmail.com.
Non-Refundable Situations: Refunds will not be issued for:
- Change of mind or accidental orders
- Damage caused by misuse or improper care
- Items reported after 7 days of delivery
- Sale items or gift cards
Questions? Contact us at calmcovepets@gmail.com — we're happy to help.