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Questions, answered.
Shipping, products, bundles, refunds. If it isn’t here, write us.
Shipping
How long does shipping take?
We’re in a higher-volume stretch, so plan on 6–10 business days.
Products shipped directly from us will take 3-5 business days to deliver.
Do you ship to Alaska and Hawaii?
Yes, we ship to all 50 states.
How do I track my order?
You will get an email, SMS text message, or both depending on the options you select on checkout.
How much does shipping cost?
Shipping is free on all orders over $50. Under $50, there is a flat $4.99 shipping fee everywhere in the US.
Products
Are your anxiety relief products safe for all dogs and cats?
All of our products are chosen with safety in mind. If you are concerned, you should always ask your vet before introducing something new. All of our products should be used under supervision.
What types of products do you carry?
We carry Anxiety Relief and Senior Care products. Some products fall under both categories! You can shop by clicking one of these: Senior Care | Anxiety Relief | All Solutions
Where are your products sourced?
Our products are sourced from trusted supplier, we try to use domestic suppliers as much as we can!
Bundles
Can I customize what’s in my bundle?
Yes, all bundles are mix-and-match bundles, dedicated to providing you with full-customization over which product, color, and/or size you may desire!
What bundles are offered and are you adding more?
Calm Cove, Food Anxiety, Separation Anxiety. We are planning to have bundles dedicated each category under our Senior Care and Anxiety Relief collection.
Returns & Refunds
What is the return policy?
If it’s late, damaged, or defective — we’ll take care of it. Sales are final otherwise.
Products shipped directly from us come with a 30-day satisfaction guarantee and are not subject to the above "Sales are final..." declaration.
What if my item arrives damaged or defective?
Contact us within 7 days of delivery with photos and your order number.
What items are non-refundable?
Change of mind, accidental orders, misuse, reports after 7 days, and sale items.
I haven’t received my refund yet — what should I do?
If it’s been more than 15 business days since approval, click here to contact us
General
Are you associated with any other brand or entity?
No, Calm Cove Pets is a completely independent brand and is not associated with any other brand, corporation, company, entity, or business.
How can I contact Calm Cove Pets?
Do you have a physical store?
We are based in Franklin, Ohio - although we do not currently have a physical storefront, we are an online-store only.
Do I need an account to place an order?
No, guests are welcome checkout, although you will be missing out on many deals and discounts!