Shipping
How long does shipping take?
We're currently experiencing higher than usual order volume, so shipping times are a little longer than normal. Please expect to receive your products within 6–10 business days. We appreciate your patience and are working hard to get every order out as quickly as possible.
Do you ship to Alaska and Hawaii?
Yes! We ship to all 50 states.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use that number to follow your package directly on the carrier's website.
How much does shipping cost?
Shipping is free on all US orders over $50. For orders under $50, a flat rate of $4.99 applies.
Products
Are your anxiety relief products safe for all dogs and cats?
Our Anxiety Relief products are curated with pet safety in mind and use natural, non-toxic materials. However, every pet is different — we always recommend consulting your veterinarian before introducing a new wellness product, especially for pets with existing health conditions.
What types of products do you carry?
We carry two core collections:
Anxiety Relief— calming aids and comfort products to help pets manage stress, separation anxiety, and overstimulation. Senior Care— thoughtfully chosen products for aging pets, including comfort items that support restful sleep and everyday mobility support.
Where are your products sourced?
We curate products from trusted suppliers who share our commitment to pet wellness. We source locally, as well as globally - with a priority on domestic resource.
Bundles
What is the Calm Cove Bundle?
The Calm Cove Bundle lets you curate your own calm cove at home for your pet. It includes free-shipping and $10 off the total order value!
Can I customize what's in my bundle?
Yes! All of our bundles are designed to be curated by you — choose the specific styles, sizes, or variations that best suit your pet's needs.
What bundles are offered and are you adding more?
We currently offer: The Calm Cove Bundle, Food Anxiety Bundle, Separation Anxiety Bundle. We are actively working towards providing a bundle opportunity for all of our collections, and each sub-category of those collections! As our catalog expands, check back for more opportunities!
Returns & Refunds
What is the return policy?
All sales are currently final. We do not accept returns or exchanges for change of mind, accidental orders, or any reason other than damaged or defective items. Exceptions may be made on a case-by-case basis.
What if my item arrives damaged or defective?
Please inspect your order upon arrival and contact us at hello@calmcovepets.com within 7 days of delivery with clear photos or videos showing the issue and your order number. If approved, a full refund will be issued to your original payment method within 10 business days.
What items are non-refundable?
Refunds will not be issued for change of mind or accidental orders, damage caused by misuse or improper care, items reported more than 7 days after delivery, or sale items.
I haven't received my refund yet — what should I do?
If more than 15 business days have passed since your refund was approved and you haven't seen it, please reach out to us at hello@calmcovepets.com and we'll look into it right away.
General
How can I contact Calm Cove Pets?
We'd love to hear from you! The quickest and easier way to reach us is via our Contact Us page -> this ensures that your email does not get filtered into our spam folders. Alternatively, you can email us directly at hello@calmcovepets.com | You can also call or text us directly at (234) 738-2683 | We typically respond within 1-2 days.
Do you have a physical store?
Currently, we are based in Franklin, Ohio. However, we do not have a physical storefront yet. For this reason, we do not have a public address.
Do I need an account to place an order?
No account is required — you can check out as a guest. However, creating an account lets you track orders, save your details, and access any member benefits we offer.